Insurance Claims AI Bot - 80% Faster Claim Processing
Explore how our conversational insurance bot guides policyholders through claim submissions, validates documents, and flags anomalies.
Key Capabilities & Technical Architecture
- Conversational intake for motor and medical claims on mobile and web
- Instant OCR verification of medical bills, police reports, and repair estimates
- Anomaly detection algorithms flagging suspicious claims for manual fraud review
- Average claim settlement cycle reduced from 14 days to under 48 hours
- Customer satisfaction (CSAT) scores increased from 62% to 94%
Enterprise Impact & Implementation
The insurer handled seasonal claim surges smoothly without hiring temporary adjusters, all while reducing fraudulent claim payouts.