Enertech Support Bot - 82% Automated Ticket Resolution
Discover how Brainmine AI built an intelligent multi-lingual support bot that handles complex engineering queries and syncs tickets directly with the ERP.
Key Capabilities & Technical Architecture
- 82% autonomous first-contact resolution for technical energy queries
- Response times slashed from 4.5 hours to under 15 seconds
- Direct integration with technical schematics and product documentation
- Automated ticket creation and escalation within Frappe Helpdesk
- Support for English, Arabic, and Hindi across web and WhatsApp
Enterprise Impact & Implementation
The Enertech support bot handles thousands of daily technical queries, dramatically improving customer satisfaction while keeping operational costs flat.